Privacy & Confidentiality Policy 

GLOW Pilates Perth are committed to protecting the privacy and confidentiality of our clients. This policy outlines how we collect, use, store, and protect your personal information when you visit our studio, use our website, or participate in our services.

1. Information We Collect

We may collect the following personal information when you register, book classes, or interact with us:

• Name, contact details (phone number, email, address)

• Health and medical information (as required for class participation and safety)

• Payment details (processed securely through third-party payment providers)

• Emergency contact information

• Any additional information voluntarily provided by you

2. How We Use Your Information

We use your personal data to:

• Register and manage your class bookings

• Ensure a safe and suitable exercise experience

• Communicate updates, schedule changes, or promotions (with your consent)

• Process payments securely

• Improve our services and customer experience

• Comply with legal and regulatory requirements

3. Confidentiality & Security

• All personal and health-related information shared with us is kept strictly confidential.

• We do not sell, rent, or share your information with third parties, except as necessary for service providers assisting in our business operations (e.g., booking platforms, payment processors).

• Our website and systems are protected with security measures to safeguard your data.

4. Health & Medical Information

• Any health or medical information you provide is used solely to ensure your safety in classes.

• Instructors and staff maintain strict confidentiality regarding any medical conditions or personal concerns shared with them.

5. Marketing & Communication

• You may opt in to receive studio updates, promotions, and special offers.

• You can unsubscribe at any time by clicking the “unsubscribe” link in emails or contacting us directly.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

7. Your Rights

You have the right to:

• Access, update, or correct your personal information.

• Request the deletion of your data (subject to legal and operational obligations).

• Withdraw consent for marketing communications.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites and encourage you to review their policies.

9. Updates to This Policy

We may update this Privacy & Confidentiality Policy from time to time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact us at:

www.glowpilatesperth.com.au

Right to Refuse Service Policy

At GLOW Pilates Perth, we are committed to providing a safe, respectful, and inclusive environment for all clients and staff. To uphold these standards, we reserve the right to refuse service to any individual under the following circumstances: 

Disruptive or Inappropriate Behaviour

We may refuse service to any client who:

• Engages in disruptive, abusive, or disrespectful behaviour toward staff, instructors, or other clients.

• Uses offensive language, threats, or harassment of any kind.

• Creates an unsafe or hostile environment within the studio.

Health & Safety Concerns

We may deny participation in classes or services if:

• A client appears to be under the influence of drugs or alcohol or arrives inebriated in any way.

• A client has a medical condition or injury that makes participation unsafe, and medical clearance has not been provided.

• A client fails to follow studio safety guidelines, instructions, or equipment usage policies.

Failure to Adhere to Studio Policies

We may refuse service if a client:

• Violates our cancellation, booking, or payment policies.

• Repeatedly arrives late, disrupting the class experience.

• Does not comply with hygiene and dress code requirements.

Non-Payment or Financial Disputes

We reserve the right to deny service if:

• A client has outstanding payments or unpaid fees.

• There is a history of repeated payment disputes or chargebacks.

Personal Conduct & Studio Values

We uphold a positive and inclusive space. Service may be refused if a client:

• Discriminates against others based on race, gender, religion, disability, or any protected characteristic.

• Violates privacy or confidentiality agreements within the studio.

• Engages in any behaviour that is deemed detrimental to the well-being of the community.

Right to Terminate Membership or Access

We reserve the right to suspend or permanently revoke a client’s membership or access to the studio for repeated or serious violations of this policy. Refunds for terminated memberships will be handled on a case-by-case basis.

Our goal is to foster a welcoming and supportive Pilates community. We appreciate your understanding and cooperation in maintaining a positive experience for all.

For any questions regarding this policy, please contact us at: glowlizbeth@gmail.com